Today I will share 5 Easy steps to enroll in Metrobank online banking. It contains all the information you need to know to enroll you Metrobank savings account into their online banking feature. Let’s go.
You may find other sources online but in case you don’t, I hope this one will help you. If you’ve open a savings account in Metrobank better you also enroll and activate it’s online banking feature. This can help you save time and effort in may tasks like buying prepaid load, paying bills, viewing account balance, transferring funds and many more.
How to enroll to Metrobank online banking.
1. Go to metrobank’s official website (https://www.metrobank.com.ph). On the upper right part, you can see Metrobank direct, click on Enroll now. Please see image below.
2. Select ATM on the drop down and click continue.
3. Fill up the form and complete all needed information. Make sure you are entering all the correct information. Double check before hitting continue.
Photo credits: Metrobank direct
*Note: The application form will ask for 19-digit atm card number but there are only 16-digit on the card itself. As confirmed by a kind reader(Rosela) in the comment below, Metrobank advised to add 3 0’s at the end. It worked for Rosela so it should work for others too. Thanks to Rosela! 🙂
4. After completing all the information above, follow the instructions, continue until finished. You’ll also receive an OTP(one time password) on the number you registered that you need to activate and initially login to the account.
5. You’ll receive the activation code or link thru email. Once you click the link on email, it will ask you to activate your online account. You will need to OTP to activate it.
Once done, you can now use your Metrobank online account. Enjoy!
You may also like.
- Enroll and enable BPI online banking
- Enroll and enable BDO online banking
- Enable BPI transfer to anyone
There you have it! You can now enjoy the benefits of Metrobank online banking. I hope this short article helped you in enrolling and activating your Metrobank online banking.
You may read other articles on this blog that can help you about your finances. Godspeed!
hello maam and sir . im here now in south africa i sign up the to the metrobankderict to know the my balance account.. but still i dont recieved my activation code. could you please help me. thank
your customer sittie or email me ssuedad@yahoo.com
Hello Sittie, you can email or contact Metrobank customer service to inquire. Thank you for dropping.
How can i sign up if i dont have middle name?
I am sorry but are you an immortal? HEHE Just kidding. Seriously… Why you don’t have that? 🙂
Yes me either.. I can’t sign up because i don’t have middle name. My surname is next to my mother. That is what they sign up in my birth certificate.
Andy, if you don’t understand why we don’t have a middle name, it is rude to comment something like that
Did you find an answer to your “no middle name” question. My daught is the same and we are trying to find out how as well.
What does intermediate payment mean regarding payment options? I was confused with “intermediate” and “scheduled”. Because when I clicked scheduled, it had choices one time payment and recurring payment (that i understand). But what does intermediate mean?
I think intermediate means.. outright.. kasi I do transfer money sometimes I just use that for some reasons. Wala naman problema.
the enrollment is only for account with ATM? can i also enroll my savings account with passbook? regards
until now it’s almost 2 months and i have’nt received any reply in my email or txt message to activate my metrobank online banking, any help? thanks
Better to call their hotline (02)8700-700 use country code for international calls
Question. Is there a way to change my user ID?
Not really sure Danika, better call the bank. Never experienced it even on other accounts too.
im getting an error that atm number should be 19 digit. Im looking at my atm,i dont have a vision problem, and my card has 16 digit number only. Pls advice. This is a payroll atm and my first business with metrobank. Its frustrating!
Try to check with the sample (click sample link). Or try adding 0s at the beginning. 🙂
Thanks for that. Although the sample will just give you where to find the card number and adding 0s wont make it an accurate card number. I sent them an email and still waiting for the response. Thanks bill.
NP. Please let us know so we can update this article if needed. Thank you!
After 12 days of waiting, Metrobank responded to my email and advised to re-try adding 3 0’s at the end of my card number and finally, it worked.
Thank you Rosela! This will be a big help to other readers who might encounter the same issue. I’ll update the article too. God bless!
Hi there! I dont have middle name because im half chinese what will i do? I cant sign up thanks!
I’ll definitely keep you folks posted. 🙂
Theres another small numbers below…. Happened to me too
After 12 days of waiting, Metrobank responded to my email and advised to re-try adding 3 0’s at the end of my card number and finally, it worked.
Just wondering why ATM PIN is necessary? This is quite alarming. Other banks with online banking services do not require ATM PIN. In fact, they post on their page that if a client is asked to put the ATM PIN, do not continue as this is somewhat a scam.
Did you provide your ATM pin online? I’m also wondering why they were asking for the PIN I wonder if its safe. I do BPI online banking but they didn’t ask for my ATM PIN online so I’m a bit cautious too.. hmmm
PIN will be ask on the first time you setup your account. It will be sent to the mobile number you registered on your account. Thanks!
How do I active my account if my ATM pin is only 4 digits? They’re telling me it should be 6 but mine is only 4….
Not sure. Kindly ask the bank for this inquiry. 🙂
This happened to my friend and the bank needs to reset her PIN. You need to contact the bank so they can mail you a new PIN.
Hi when we fill up this form we really need to put atm card and atm pin how about the hackers
I forgot my USER ID & Password as well, i tried to retrieved my account by matching some of my personal info given by the website but its always says that “Failed to match” can you help me with this matter?? or is there any way to retrieved my account??
Thank you!
You need to use the forgot password option and provide correct answers to the security questions. If still not working, please contact their customer service. 🙂
Hello i also forgot my password, many times i tried the temporary password to log in but it always rejected, i am in singapore thats why i cannot call i also send an email but 2 days no reply yet, what did you do? Did you solve yours? Thanks
Iza, its frustrating that you need to wait that long, right? But yes, it took them 12 days exactly before i got a response from them. I understand how you feel. 🙁
Hello Good Day!
I’m here in Japan, and up until now i was not able to register.. It alWays says that I have entered an invalid data though i fill in correctly the forms… Please help tnx..
Please read on the comments, others experience the same and was able to get through. If not, contact their customer support. Thanks!
What should I do to enroll my two atm. the first one is already registered. thank you in advance
You can manage 2 bank account in one online account I guess. Though we never tried this yet. But in BPI it works that way. Thanks!
Hello, I have tried to register my sister’s newly account opened just to monitor the in/out transactions as I will the one who will deposit for that account.I input all the details the 16digit card no plus three zeros at the end. here name,middle name, b-day, mobile no, email address but still at the end is shows that MAYBE I FILL SOME INCORRECT DATA.. I am 100% all the datas are correct. Anyone who has idea? please send your answer to my email teolo_2005@yahoo.com
thanks
Please read all the comments here Teolo and you’ll get some tips. Someone experienced issue before and was able to go through. If not, maybe you need to contact the bank’s customer service.
Hi Teolo, you might need to verify the info provided by your sister to the bank when she initially open her account. you might be entering her right info but if those info were incorrectly entered on the bank’s database, the system wont be able to match it. She needs to call the bank and make sure the info are correct. Have a great day!
Thank you Rosela for the info!
Hi i apply at metrobank direct and i am waiting for otp does it take too long to receive the otp?
madam rosela metro bank debit card could use transfer money to pay pal account
hi were you able to enroll online banking?
How will I get my user’s ID even without going to any Metrobank branch?
User ID are created when you’re creating your account online. 🙂
can you please give me an example how to get an user’s ID please!
and thanks in advance.
Hi Mhon, did you follow the steps above? Thanks!
hi how can I register online my savings account online when I dont have an ATM card,only passbook..pls enlighten me,I tried to contact my branch of account but failed.im not in the country won’t be able to visit the bank..thank you!
Hi I also cannot enroll keeps prompting – you have entered invalid data, contact customer service, they cant do anything to help..
How can I have my have my user I’d I’m abroad right now.and my boss said there’s no Metrobank branch here in jeddah..I’ve log in to ur acct and up to now haven’t receive anything from ur good office..
I need to do balance inquiry on my acct which I opened in our country (phils.),,
may i ask how many digits should have the OTP bcoz when i regenerated it they end me a lot of OTP i only regenerate once.
4 digits Ana. Thanks!
Does it take too long to receive the otp?
Nope. Minutes after we register online, we got the OTP. Thanks!
Hi. What if we’re overseas do they send us the otp in our nos. abroad? Coz i’ve been waiting for ages but i haven’t received one. Thanks
I have entered all valid data but I keep on getting error message “you may have entered an invalid data. Please check again” Ugh it’s annoying!
Same thing happened to me. I tried to fill all details and same msg”Please check again”. I gave up. Not helpful.
i experienced the same. dont know the problem. i know i entered data correctly
Same hr.. Tried mny times
But failed
hello, I would just like to ask, what to put in the middle name section when I don’t really have one. I mean, only my first and last name were indicated in all my significant documents and the bank accepted it and issued me a payroll account and a debit card (with my name on it without the MI). i’ve been using my card for 6 months already and I’m frustrated because when I left the middle name part empty, the page kept prompting that I must fill up a middle name. when I put an “n/a” the prompt will suggest that the middle name should only contain alphabet letters, the same if I put a hyphen sign (“-“) symbolizing ‘none’.
all help will be gladly appreciated.
thank you very much! 🙂
We cannot proceed it says that we entered invalid data. But all the information that we provided are correct. I don’t have a middle name,does it affect my sign up?
Please try what you have in the application form. They should match. Or you may ask assistance from the bank’s customer service. Thanks!
hi i have not changed my pin yet/ i just received my atm debit card from metro bank. i need to link it to my paypal account. pwede na ba akong mgregister sa online banking?
is possible to link paypal to metrobank account?
Yes Sarah! 🙂
For those getting “invalid data” error when enrolling, check first that all details you put are matching what you put on the application such as, name (first, middle, last), date of birth, ATM PIN, card #. If that doesn’t work still, such as my case, I called the customer service hotline (wait time is about 20 minutes in the morning). I was then referred to the branch where I opened my account. They were able to confirm that my name on the system was encoded incorrectly. After that, I tried to enrol again and this time it was a successful attempt. Hope this helps, guys. 🙂
Thanks bloodboi! This will be a great help for others. I’ll also update the article with your suggestion. God bless!
Hi,
I would like to apply online banking but i don’t have ATM number only account number.
with 13 digits.I am in Europe please advise
if the acct was closed (or cancelled) will I still be able to view that acct online?
Yes and you can see the message that the specific account number was closed. THanks!
Hello, what if you dont have a Middle name? what will i put? it asks for it.
Hi I live here in US I have also small business in Phil. I want them to deposit directly to my account. How can I open an account even I am in USA. Do I need to be present in the bank to open an account or I can open online account even online.
Unfortunately you need to have physical presence in order to open a savings account like this. Thanks!
Hi! it seems user’s ID doesn’t appear during my registration, when and where it is shown? Thank you..
It should. Please call or verify with the bank if needed! Thanks!
Mr. Billy kung lagi mo sinasabi na pls contact Customer Service eh ano ginagawa mo dyan puro pls contact Customer Service.
Hello PJB,
Apology for not answering all the questions and query here. I am not related in anyway to Metrobank. I just shared my experience when we open an account and enrolled it online. The steps above worked for me and most of the readers. If someone encountered an issue that I cannot answer, I guess the best thing to do is to contact the bank or their the Customer Service. Thank you.
Hi, just wanted to ask why am I asked to enter my ATM pin? We should not provide it anywhere and to anyone especially in the internet where there a lot of scammers. I would like to enroll but declined because of the pin requirement,sorry.
just make sure the website you get directed to is in https format (secure site).. you can actually check the certificate and validity by clicking the icon.. like in bancnet website. hope this helps..
Thanks Reiman!
Please help me what should i do? I put wrong/invalid email add. I didnt recieve my activation link/code for my account the time i registered it from metrobank direct so i cannot open mymetrobank account online..? Please response immidiately. Thanks
You need to call Metrobank or visit your branch. Thanks!
Please help me.
hi bill , i wish you can help ..thank you in advance.. I cannot proceed to activation process, I already input the temporary password they are given in welcome letter but i dont have any idea why it repeated say password didn’t match at all .. I already contact the customer service but sad to say not yet received their reply ..
really need help..
Hello Juliefe, are you entering the correct password? Make sure you’re entering it as it is(uppercase, lowercase etc. should be exactly the same). If this still not work, maybe there is something need to check on your account information. Thanks!
i already enroll na po sa metrobank, but i dont how to log in to the google, anyone to help me po?
What do you mean login to google Rio? Once you enrolled, you need to go to the metrobankdirect website and login there. Thanks!
i already enroll na po sa metrobank, but i dont how to log in into my the google, anyone to help me po?
You may have entered an invalid data. Please check. What does this statement mean.?? In what part did i enter a wrong data?? Is it in the pin number???
hello i try to register my and i follow all the steps…but the problem he still always mentioned that…you have entered an invalid data please check…so what will i do now…even all the things is done correctly..help me pls
Hello Jarwin, If you think you entered all the information correct maybe it’s time to double check with Metrobank Customer Service. Sometimes it happen that the form we fill up before was different from the information on our account. You can verify with them. THanks!
Password does not match. The password that i entered in registration and password that i entered in activation in the link does not match. What will i do? How to correct the password that i entered in registration?
This happens. Please check with your branch to correct or update the information. Thanks!
I havent recieve the otp yet.
Maybe its because theres no banking office today. Its saturday.
Am I right?
It’s automated, you should have it received holidays or weekends. Thanks!
Why is it I cannot include “Jr.” in my name. It always says,” First name should always contain alphabet value”. What should I do? Skip the “JR.”?
I am not able to register as I don’t have a middle name. What can I do??
I havent recieve the otp yet.
can mobily mobile number in Saudi Arabia is accepted contact no.
thank you
Hi billy! I just wanted to ask you something but let me share to you my scenario first. I have a payroll accnt in metrobank before on my old company that was already enrolled on ebanking so i have access both on web and on the app but i got locked out of it and i also got separated with the company so i dont have access that payroll accnt anymore, now im with a new company but they also have metrobank for our payroll so i got a new payroll accnt in metrobank i tried registering on their website with the new card, new cp number but same email and i got error message that it has already been enrolled to the metrobank direct. Is it possible to create a new online account to access my new payroll account with the same email?
You need to use other email or you need to talk with the bank that you’re going to use the same email for a new account. Thanks!
I lost my phone, so i cant able to receive the activation code.. What can I do?
No OTP sent to my mobile i try several times
Hi, I am currently here in Dubai..I just opened a savings account and I got my metrobank debit card. Do I need to actiivate the debit card for me to enroll in metro-bank-online banking?…..can I possibly used my number here in the UAE in filling up the online form??..Pls advice..Thanksss
Not sure if that will work Manny. Metrobank uses OTP and not sure if international numbers can receive the OTP when you logged in to the account. Better to ask Metrobank for this concern. Thanks!
WHY IS THE GIVEN TEMPORARY PASSWORD INCORRECT?
that’s right devine..im using the password given in the email but it doesn’t work…
Hi!
i did finish step num 6… and then when i tried to apply again …the system says that im already enrolled…but have no idea what’s my password is..what to do?
i mean i did not finish step no. 6 …then the system says it expired
until now and its almost 2 months when i enrolled my account in online banking and as of now i did’nt received any email for activation nor the OTP. thanks for the help.
Have you called the bank or visit your branch? I’m thinking there might be an error or difference from what you filled up there and what you’re using. They are the only one can verify and help. Thanks!
if i have no middle name,,what shall i put? tnx
Hey may i ask if what i should in the “middle name” section because its asking me . But i dont have middle name. Thank you 🙂
hello; you don’t have middle name?..how come?..how you exist in this world without middle name?.
Middle name is you mother’s Last name!!!!!!!!!!!!!
Look, I am from the USA and I know that answer, Are you from the Philippines. Becareful how and what you say about people and middle names. Yes in the Philippines it is usually your mothers last name but the reason people in the Philippines do not have a middle name is because they are illegitimate meaning their father was not on the birth certificate or not around and just a sperm donor. Please be careful because your ingnorance can hurt people. If you don’t know what illegitimate means then look it up.
I’m trying to enroll to Metrobank Online Banking but whenever I’m going to click on confirm it routes me to previous page and it says that I may indicate an incorrect information but when I check that all of the information are correct and click confirm again, it always route me to that same page and I can’t move forward.
same to me.
same to me too.
When I confirm my details, it keeps going back and says “You may have entered an invalid data. Please check.” please help
It didn’t work for me. it always said you may have entered an invalid data. please help
much better if you upgrade your enrolling system, it’s disgusting. Error is always showing even I enter my information correctly; 101 % correct
Error: You may have entered an invalid data. Please check
Please do the needful for your client satisfaction!!!!!!!!!
Good day. I have enrolled in metrobank online banking. Then I mistype my number. What shall I do about it. Please do give some advice. Thank you
Good day. I have enrolled in metrobank online banking. Then I mistype my number. That cause a problem to me that I cant recieve the OTP and I can remake another account. What is the best way so that I can I have my online bankung account? Please do give some advices. Thank you
Hey Michelle, best way is to contact the bank support itself. Thanks!
Thanks for sharing this steps, though I am currently an bdo online user, who knows this might come handy in the future
Hi billy … Wish you could help me…
I cannot finish the activation ..Im here at kuala lumpur while trying to sign up metrobank direct today…
I received the response activation email immediately but once OTP code is needed it was a bit delay cos my phone doesn’t have service hre…after an hours my register phone got roaming service already..And I received a couples of OTP..Now im back to activation site it says session expired…what should steps i need to do…pls help….God Bless u
Hi Julie, I can’t think of any way to help you with that situation. it’s slow maybe because it is being filtered and scanned in the country you’re in. The best thing you can do is to call Metrobank Customer Service. They might have alternative for you. Thanks!
Hi can you help me how to link Metrobank to paypal? I need to transfer my paypal money to metrobank and then withdraw. Do i need to include my middle initial for example in my paypal account my name is Jane Smith but in my Metrobank account my name is Jane D Smith. Do i need to put D in my account info?
Sorry Mys, I can’t answer your question. Mine was the same so I haven’t experience that situation. God bless!
Thank you so much! If you only know sir how much you helped me!
Thank you…
For anyone that still didn’t know why metrobank is not accepting your card number for the sign up, just add three 0s at the end of the number 🙂 yeah!
welcome Andy! 🙂
I have no middle name. How would that be? Thanks.
worst website ever, been trying to enrol in online banking, took me multiple tries before i get in, or so i thought, when i try to login using the new acct i created, i just could not, with an error “invalid user name or password”, geez, am not that too old a lady to have forgotten the acct i just had made 1 minute ago, tried to click “forgot password” just to satisfy this crazy app but then it will not accept my details with a mismatch error, and because i am a very patient person, i tried to enrol again with a different user id but the interface just keeps on rolling, and after a while would say session timed out, whew, first time i lost my patience! can’t you create a more user-friendly app please because i have no other choice but to be stuck on you since my company payroll is with you…😭😔😞😣
Hi. I want to enroll my account but it is only savings account (which metrobank issued me a passbook not atm) how can I enroll to this? Or is it for atm card holders only?? Thank you
How can i change the mobile number registered on my metrobankdirect account? The old number is already inactive and i want to change it with my new #. Please reply.
It has been years and people still don’t have an answer on what to do to register online if they don’t have a middle name. This is ridiculous and shows how little the bank cares for their customers. This is really frustrating. Does anyone have an answer?
Isah, It depends I guess where you came from. My kids doesn´t have a middle name on their birth cert but usually, if it requires you just use your Mother´s last name if you don´t have the same last name that is. So like for example Maria Ascension (no middle name right?) So her last name is Ascension – taken from her father´s last name. So the middle name should be from your Mom´s last name. So, ask her, if you don´t know. Now, if you´re illegitimate for example – then you ask the bank..call if you need to. Emailing them is like waiting for nothing.
What does intermediate payment mean regarding payment options? I was confused with “intermediate” and “scheduled”. Because when I clicked scheduled, it had choices one time payment and recurring payment (that i understand). But what does intermediate mean?
Hi Good day how i contact costumer service im in a ship i would like to monitor my money in online would you help please thanks and beat regards. Metro bank 😊
Hi! I’m having an error that says, ” You may have entered an invalid data. Please check. ” I’ve double checked everyhing but I’m always getting the same error. Please help me. Thanks in advance!
I have the same error you are encountering. I tried to call the hotlines and bank’s number all over our place but the whole day is busy tone only
I try to register my ATM card and as I enter the 16 digit numbers it ask for 19 digit number but it only has 16 digit number? What should i do to register on line
ADD 000 AT THE END OF THE LAST NUMBER
I am getting the error message that all my credentials is not correct. until now I am trying to enroll my account on online banking but until now still unable to register for online banking.
I ENROLLED MY SISTER’S METRO BANK ACCOUNT ONLINE BUT I WASN’T RECEIVED AN OTP VIA TEXT MESSAGES AND ALSO ACTIVATION LINK IN EMAIL ADDRESS. WHAT SHOULD I DO?
I try the 3 0’s but the metrobankdirect says your card in invalid range eventhough i put my cardnumber correctly many times but it’s always in invalid range,. If i don’t put 3 0’s it says need 19 digits then if i put 3 0’s it says invalid range,. Plss someone help me to my probkem thanks in advance
I already enrolled in metrobank direct and access my account. It just so happen when i am trying to use the metrobank apps it does not getting through and it keeps me annoyed. Same username and password as i used in metrobank direct. Tell me what to do please… already email the bank and replied me not about my concern 😔
Hi ,
Please note that not all of your customers have a middle name. How can we proceed on creating an online banking account of the system won’t allow us to go to the next page.
Hi ,
Please note that not all of your customers have a middle name. How can we proceed on creating an online banking account if the system won’t allow us to go to the next page.
Hi Good am. Just wanna ask lang po. I tried to download METROBANK MOBILE BANKING so I can monitor my payroll account po kasi hirap lumabas labas to check since lockdown po. Nakapag-register and nakagawa naman po ako ng account pero when I tried to link my payroll account po sa Mobile Banking. Hindi naman po ina-accept. Laging INVALID DATA or No record. Even sa GCASH ayaw din malink, SAME ERROR. Pero sa Online banking (Metrobank Direct). Naglink naman po sya so it means wala pong problema sa information na nilalagay ko. Pano po kaya sya malink sa MOBILE BANKING po and GCASH? Tried to follow the steps naman po online how to link pero not working pa din po. Sana po may makahelp sakin. Thank you.